Return & Refund Policies
Food products are non-returnable due to hygiene and personal care nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. You can reach out to us @ firstname.lastname@example.org or whatsapp us on 931350035 and our Customer Service experts will be happy to assist you in the best way possible.
All cancellation requests must be initiated within 24 hours of placing the order or before your order has been shipped.
Please notify us as soon as possible from the time of order if you intend to cancel. You can mail us at email@example.com or whatsapp us on 931350035 with your order ID and cancellation reasons.
Orders once processed cannot be cancelled if shipped.
Dispatch & Shipment:
We aim to dispatch all orders within 24 working hours and order tracking information is available on the website as soon as your order is dispatched. All orders over Rs.499/- qualify for free Standard Shipping.
Returns & Replacements:
- Return request has to be initiated within maximum of 7 days of delivery and the reason for return should be explicitly stated in the email (We’d love to know what went wrong)
- If the product is received in damaged form or different from what you had ordered, you must write to us within 48 hours of delivery so that we can expedite your replacement request. Please attach a picture of the delivered order for our internal quality checks.
- *The product should be unopened and unused to be eligible for the above mentioned condition.
- All refunds will be processed only after internal quality checks. For any refund request, you must share the necessary proofs. Our Customer Service team will notify you once the refund request has been approved.
- If your refund has been approved, it shall be processed within 7 business days. If in case you don’t get your refund within the stipulated time, please feel free to reach out to us
- In the case of Return of an order which had payment mode as Cash On Delivery, we will get in touch with you via email(firstname.lastname@example.org)for your bank account details to refund the amount.
- OCTAVIUS is not liable to process any refund if the request is initiated after 7 days of delivery or if you fail to produce necessary proofs.