Orders and Cancellation
- How do I know that my order has been confirmed?
On successfully making the payment for an order, you shall receive an order confirmation email with all order and shipping details.
- I did not receive my order confirmation email.
There is a possibility that the mail has been directed towards your Spam Folder. But even post checking if you still haven’t received the email, please drop us a mail at email@example.com with your complete order and contact details.
- How long will it take to receive my order?
The maximum time taken for dispatching an order is 24 hrs. Usually any order takes 3-5 days to get delivered to you in India and 7-10 days outside India. You can track your order status on the website or by contacting us or whatsapp on 9313530035/38.
You can write to us at firstname.lastname@example.org if your order has not been delivered in the given time period.
- Can I modify/change my order after payment?
Yes, the possibility of changing your order is there, if the order has not been dispatched/shipped from our end. You can change your order by writing to us at email@example.com
- Do I need an account to make a purchase ?
Not necessary, a purchase can be made as a guest user as well. However, creating an account helps in faster checkouts, provides facility to save multiple addresses, track your orders and view past purchases and to receive updates of our products and offers.
- How do I update details on my account?
You can sign in to your account and click on Edit details in the Account Information section.
- I can’t remember my password. What should I do?
In such a case one should visit the My Account section, and click on Forgot Password. Following this you shall be rerouted to the Change password screen that shall have effective guidelines for a better understanding.
- Can someone assist me in my purchases and queries?
Yes, we would be happy to help. Please refer to our Contact Us at 9313530035/38, for assistance regarding purchases and queries.
- How are the tea leaves packed?
Tea leaves are packed in small proportions, with a limited count of SKU’s, and are moved forward in multiple smaller SKU’s for bigger orders. This is done to ensure that the tea remains fresh and does not encounter moisture during the transit time from production to consumption. Also the customer can open and use the SKUs one by one thereby refraining to maintain large stock in the open.
- Where do you procure your tea from?
We procure some of the teas from our own premium tea estates – Nya Sylee tea estate and Sylee tea estate which are located in West Bengal. Besides we procure fine teas from some of the most premium tea estates of Darjeeling and Assam. With a rich heritage under our belt and a presence spanning across decades, we manage to deliver premium quality teas.
- Are you using any artificial flavours in the fusion Teas?
No. Neither do we use any kind of artificial flavouring in the tea nor do we advise our customers to do so. We blend our teas with natural dried herbs, fruits, flowers and only natural extracts which give an authentic taste and flavour to the teas.
- What do the different types of flush mean?
The bud and two leaves at the picking point of the tea bush is referred to as flush. Origination of these tips over the year takes different characters. For example, a flush in spring would render a completely different character than a flush from autumn. Tea is hence associated by the time of the year it was picked in.
- How do I decide which tea I should buy?
A tea is not just any beverage; it is a varied subject that requires the person to pick their tea in accordance with their taste and preferences. Tea can be chosen on the basis the category (White/Black/Green/ Herbal/Oolong etc) or on the basis of their character.